I thought this was a fun way to think about negotiation.

“Never say no to a hostage-taker! It’s in the manual. Are you gonna tell me ‘no’ again? Never use ‘no’, ‘don’t’, ‘won’t’ or ‘can’t’. It eliminates options. The only option left is to shoot someone.”

Danny Ronan (Samuel L Jackson), The Negotiator

1. Don’t play hardball
2. Make the first offer
3. Appeal to the emotions
4. Do your homework
5. Look for ways to grow the pie
6. Be authentic
7. Know when to walk way

Source, and for the full article: London Business School

Published: April 18, 2018. Categories: Robert's Blog.